Shipping And Delivery

At Théava, we aim to make your shopping experience as seamless and satisfying as possible, from the moment you place an order to the moment it arrives at your door.

📦 Order Processing

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • You will receive a confirmation email once your order has been placed, and another with tracking details once it has been shipped.

  • Processing times may be slightly longer during peak seasons or high-demand periods. We appreciate your patience!

🌍 Shipping Times & Delivery Estimates

Standard Shipping Times:

  • USA / UK / Canada / EU: 5–12 business days

  • Australia / NZ: 7–14 business days

  • Rest of World: 10–20 business days

Please note: These are estimated delivery times and may vary depending on your location, customs processing, and unforeseen delays.

🚚 Shipping Costs

  • Standard Shipping: Calculated at checkout based on your location and order size.

  • Free Shipping: May be offered during promotional periods or on orders over a certain amount (details will be specified on the website).

✈️ Tracking Your Order

  • Once your order is shipped, you will receive a tracking link via email.

  • Please allow 1–3 days for tracking information to update after dispatch.

📍 Wrong Address Disclaimer

  • It is the buyer’s responsibility to ensure the shipping address is correct.

  • If a package is returned due to an incorrect or incomplete address, we will contact you to arrange reshipment at your expense.

 International Shipping & Customs

  • We ship worldwide. However, some countries may charge import taxes or customs duties.

  • These charges are not included in our prices and must be paid by the customer upon delivery, if applicable.

Lost or Delayed Packages

  • While we do our best to ensure timely delivery, we are not responsible for delays caused by shipping carriers or customs clearance.

  • If your package seems significantly delayed (beyond 30 days), please contact us so we can help investigate.

📞 Need Help?

If you have any questions about your order or shipping status, please reach out to us:
📧 info@theava.com